CAREER OPPORTUNITIES

Join our family with a new career at New England Coffee.

CURRENT OPENINGS

Contact [email protected] if you are interested in a position.

ROASTER OPERATOR

As a Roaster Operator, your primary responsibility is to execute the roasting schedule of green beans into cooked beans. This is a critical process that will require your undivided attention to ensure every batch is roasted with precision and accuracy. While reporting directly to the shift supervisor, you will interface with other functions such as quality assurance, manufacturing engineer, and quality control. This position requires effective teamwork, clear communication, initiative, intelligent judgment, achieving and maintaining roasting efficiency, and most importantly an unwavering dedication to safety and the quality of the roasted coffee beans.

Customer Service Representative

Job Summary

New England Coffee is seeking an experienced Customer Service Representative to act as a liaison between the Company and its customer base. Representatives have the ability to make decisions with moderate supervision, and are responsible for troubleshooting customer problems, taking customer orders, and effectively responding to customer comments, questions, and complaints with positive results. Our Customer Service Department works together as a team to support each other, our sales staff and, most importantly, our customers.

 

Job Duties and Responsibilities

A Customer Service Representative:

  • Possesses a complete understanding of the various brand and item configurations offered by New England Coffee, including coffee, tea, and related allied products.
  • Competently troubleshoots customer problems, takes customer orders, and effectively responds to customer comments, questions, and complaints with positive results.
  • Is able to appropriately and effectively handle key customer accounts.
  • Processes orders and invoices with 99% accuracy.
  • Manages call list and customer profiles.
  • Works with sales representatives to support customers.
  • Seeks to drive overall revenue for New England Coffee.
  • Performs related duties as assigned by Customer Service Manager.

Job qualifications/experience

  • College degree preferred
  • 2-5 years of customer service experience
  • Excellent customer service skills
  • Desire to work in a team-based environment
  • Completion of company-wide orientation program
  • Proficient in Microsoft Outlook, Excel and Word
  • Exceptional phone demeanor
SALES REPRESENTATIVE

At New England Coffee you will be able to trust the people you work for, have pride in the product you sell and enjoy the people you work with. We are recruiting a Sales Representative who will strive to communicate and achieve sales and profit goals. We are looking for a person who is thirsty for sales? this job is competitive, we offer an excellent base pay, plus a competitive bonus potential, and a car for business purposes.

You will be responsible for seeking, acquiring and maintaining a profitable customer base through the strategic and creative sales of coffee, tea and related allied products. Responsible for maintaining existing accounts in Central/Northern Massachusetts or the North Shore of MA up the coast to NH and also aggressively call upon new accounts. The coffee industry is changing, you will need to be keenly aware of the competitive situation and submit reports on data regarding new products, selling tactics and pricing.

Have you heard of cold brew coffee? If not, you are missing out on one of the greatest trends in coffee to date! This is the time to join our sales force, educate customers on the advantages of new technology in coffee brewing, while maintaining a personal level of customer service.

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