Online Store Policies

Just as you sip and enjoy a cup of delicious New England® Coffee, we strive to make your shopping experience on our website as relaxed and stress-free as can be. At New England® Coffee Company, we understand the importance of your privacy and security. The information you share with us will be protected and carefully guarded against loss and misuse.

When you shop with us via our website, we collect the following information: name, address, phone number, e-mail address, credit card number and expiration date, and alternative address information for shipping purposes. This information allows us to process, confirm, and ship your online order. We encrypt all personal and credit card information that you enter in our check out process, using the highest levels of security and encryption technology available.

Your e-mail address and personal information will never be rented, sold, or provided to a third party. Occasionally, we make special offers available to our consumers and periodically send out e-mail and postal mail regarding the special offers. If you do not want to receive e-mail notification or mailings from us concerning the special offers, simply use the “unsubscribe” link found in the footer of the e-mail to change your preferences or visit the Contact Us section of this website and indicate that you prefer to be removed from the mailing list.

Payment Methods

We currently accept MasterCard, Visa and PayPal for online orders.

Return & Exchanges

Please contact us within 14 days of the original order date, should the order be damaged or include the wrong item(s), by calling 1-800-338-3747 ext. 2500. Your account will be credited when the merchandise is received by our warehouse.

Our return policy does not allow for refunds on products returned after this 14-day window.

Please note: Shipping charges are non-refundable.

Contact Us

We’ll be happy to answer any additional questions you may have. We also welcome any thoughts and comments that you may have in regards to your online shopping experience, our products, and the New England® Coffee website. We can be easily reached by telephone or e-mail.

Phone: 1-800-338-3747 ext. 2500
Hours of operation: Monday – Friday 7:00 a.m. – 2:00 p.m. EST

If you have a technical issues with the site, please email