Online Store Policies

Contact Us About Your Online Order We’ll be happy to answer any questions you may have about your order. We also welcome any thoughts and comments that you may have in regards to your online shopping experience, our products, and the New England® Coffee website. We can be easily reached by telephone or e-mail. Phone: 1-781-873-1501 E-mail: shop@necoffeeco.com Hours of operation: Monday – Friday 7:00 a.m. – 2:00 p.m. EST If you have a technical issues with the site, please email support@cramerlabs.com

Payment Methods We currently accept MasterCard, Visa and PayPal for online orders.

Processing Orders are normally shipped Monday through Friday, excluding holidays. Please allow 3-5 business days for order processing. To help plan your holiday shopping, please note the following holidays, in which there will not be any ground service (pick up or delivery) available:

New Year’s Day
Good Friday
Memorial Day
Independence Day
Labor day
Thanksgiving
Day After Thanksgiving
Christmas Eve
Christmas Day

Service To ensure that your packages are shipped in the most efficient manner, we offer standard shipping service via USPS.  Standard ground shipping is available to all 50 states. Delivery is typically made within 3 to 5 business days within the continental United States, excluding holidays, after the order has been processed. For Alaska, Hawaii and APO/FPO/DPO addresses, separate rates apply, and standard shipping delivery will range from 6 to 10 business days.

Shipping Table Rate Shipping rates are based on your order total. It is automatically calculated at check out. The following table details shipping rates:

Order Total Standard
(to continental
United States)
Standard
(to Alaska &
Hawaii)
APO/
FPO/DPO
Up to $25.00 $6.25 $24.00 $5.00
$25.01 – $30.00 $7.20 $29.70 $5.00
$30.01 – $40.00 $8.20 $33.70 $5.00
$40.01 – $50.00 $9.45 $37.40 $5.00
$50.01 – $75.00 $10.70 $40.70 $5.00
$75.01 – $100.00 $11.95 $44.20 $5.00
$100.01 – $150.00 $13.17 $48.00 $5.00
$150.01 – $250.00 $13.95 $48.00 $5.00
$250.01 – $1000.00 $16.95 $48.00 $5.00

Please note that shipping rates are based on cart totals prior to any coupons or discounts being applied.

International We do not ship internationally at this time.

Tracking We will notify you via email when your order ships. This message will include your shipment tracking number. Simply click on the link in the e-mail for up-to-the-moment shipping status.

Last updated: September 2012

Return & Exchanges Please contact us within 14 days of the original order date, should the order be damaged or include the wrong item(s).  Your account will be credited when the merchandise is received by our warehouse. Our return policy does not allow for refunds on products returned after this 14-day window. Please note: Shipping charges are non-refundable.