FREQUENTLY ASKED QUESTIONS

Learn how our coffee is made and about our wide range of varieties.

Select your topic from the menu below for answers to common questions.

DECAFFEINATED COFFEES

How is the caffeine removed from coffee beans?

Our decaffeinated coffees are produced by a direct solvent process that removes 99% of the caffeine. Based on extensive research data, the U.S. Food and Drug Administration (FDA) has determined that this is a safe & effective method for coffee decaffeination.

Is there any caffeine in decaffeinated coffee?

Decaffeinated coffee in the United States must have at least 97% of its caffeine removed. Each five-ounce cup of decaffeinated, therefore, contains less than 5 milligrams of caffeine.

Do you sell Water Processed Decaffeinated coffees?

We offer Colombian Water Processed Decaffeinated coffee to our foodservice customers. To order, please contact your sales representative directly or complete an online form to reach a member of our sales team by clicking here.

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FLAVORED COFFEES

How are flavored coffees made?

Our flavored coffees include essential oils and other plant derivatives, as well as aromatic flavorings. All of our flavored coffees are sugar free.

Do the flavors contain fat, cholesterol, or calories?

The flavors are essentially non-nutritive and don’t contain fat or cholesterol. All edible items have some caloric value but the flavors in our coffees add less than one calorie per cup.

Do the flavors contain sugar or alcohol?

Most of our flavors are free from sugar and alcohol, although some of our chocolate flavors may contain nominal amounts. However, the amount of sugar or alcohol which ends up in the cup is too small to be readily measured and is of no dietary significance.

Is there any lactose in your flavored coffees?

No, there is no lactose in any of our flavored coffees.

Are your flavors Kosher?

All our flavorings are certified Kosher.

Is there gluten in your flavored coffee?

No, our flavored coffees do not contain gluten.

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BEANS

Where do New England Coffee beans come from?

Our beans come from countries such as Colombia, Costa Rica, Sumatra, Indonesia, Kenya, Ethiopia, Guatemala, Brazil, and Hawaii. Our beans are exclusively 100% Arabica and are roasted and ground in our Malden, MA, facility.

What is the difference between Arabica and Robusta beans?

Arabica beans are considered to be of much higher quality and flavor with a sweet, acidic taste. These hand-picked beans account for 75% of all world coffee production. Robusta beans (named for their hardiness) have a strong, harsh, and bitter taste. They are machine-harvested beans and are mostly used in instant coffee and commercial blends.

Do you sell whole bean coffee?

Yes. To order, please contact your sales representative directly or complete an online form to reach a member of our sales team by clicking here. Select whole bean coffees are also available on our website at www.newenglandcoffee.com and at our Coffee Shop located at 108 Charles St. Malden, MA.

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SEASONAL COFFEES

How can I order your seasonal coffees?

Throughout the year, we offer a variety of seasonal and Limited Time Only flavors of whole bean and ground coffee. These are available to purchase through our website while supplies last.

You can sign up for our email in order to receive notice of these offerings. If you are a foodservice customer, please contact your sales representative directly.

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FAIR TRADE COFFEES

Do you offer Fair Trade Coffees?

Yes. We offer five Fair Trade coffees certified by TransFair USA, a non-profit organization advocating economic independence through fair pricing. To order these coffees, please contact your sales representative directly or complete an online form to reach a member of our sales team by clicking here.

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KOSHER

Are your coffees certified Kosher?

Yes. All of our coffees are certified Kosher by the Rabbinical Council of New England (KVH) or Orthodox Union (OU).

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ALLERGENS

Do any of your coffees contain nuts?

No. None of our coffees contain nuts, including Hazelnut Créme.

Do any of your coffees contain wheat?

No. None of our coffees contain wheat or wheat products and this includes gluten.

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TEAS

What are New England teas made of?

New England Teas contain a fine blend of Orange Pekoe and Pekoe Cut Black Tea.

Do the flavors contain fat, cholesterol, or calories?

All edible items present some caloric value but our teas offer less than one calorie per cup.

Are your teas kosher?

Yes. New England teas are certified kosher.

Is there gluten in your teas?

No. Our teas do not contain gluten.

How do you decaffeinate your decaf teas?

Our decaffeinated teas are made with naturally decaffeinated orange pekoe and pekoe cut black tea tea.

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COFFEE PACKAGING

What materials make up the New England Coffee packaging?

As part of our 100-year commitment to quality we use the highest quality materials available in packaging technology. Our packages are made of polyester, foil, and polyethylene. The polyester is used as a barrier for oxygen, the foil as a barrier for oxygen and light, and the polyethylene provides a barrier for moisture and as a sealant for the bag. Without these materials New England Coffee could not maintain the standards quality that have guided our business since 1916.

Our single serve K-Cup® pods are made with #7 plastic, which means they are made from a multi-layer blend of materials and plastic.  The inside layers are polyethylene, which is one of the most common plastic food packaging material used today.  All specifications for our products require that they be constructed using only industry standard materials that meet or exceed Food & Drug Administration guidelines for product safety.

New England Coffee fully supports the ongoing efforts of the packaging industry to develop a more environmentally-friendly material that will protect the flavor and freshness of its products. New England Coffee also supports Keurig’s commitment to making k-cup pods 100% recyclable by 2020.

 

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EQUIPMENT SERVICING

I am having trouble with my coffee equipment, who do I contact for help?

Our service department is available by phone 24 hours a day / 7 days a week: 1-781-873-1536.

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