Coffee Club FAQ’s

Everything you need to know about our Coffee Club!

What is the New England Coffee Club?

The New England Coffee Club is a monthly automatic delivery coffee service that ships either 10 oz. – 12 oz. bags of ground coffee or 12 count single serve boxes directly to your door. You can order 2, 3, 4, or 5 bags/boxes and you save 20% off regular newenglandcofffee.com pricing.

How do I create a Coffee Club account?

If this is your first time ordering from New England Coffee, simply click the “My Account” link in the upper right corner of the screen and follow the on-screen instructions to register. You can also create an account during the checkout process. An account is required for all automatic delivery orders.

What Coffee Club Automatic Delivery options are available?

Ground Coffee
10 oz. – 12 oz. bags in the following varieties:

  • Blueberry Cobbler
  • Chocolate Cappucino
  • Hazelnut Crème
  • New England Breakfast Blend
  • New England Breakfast Blend Decaf
  • French Vanilla

The cost per month is $10.38 for 2 bags, $15.58 for 3 bags, $20.77 for 4 bags and $25.96 for 5 bags

Single Serve Coffee
12 count boxes in the following varieties:

  • Colombian Decaf
  • Colombian Supremo
  • French Roast
  • New England Breakfast Blend

The cost per month is $12.78 for 2 boxes, $19.18 for 3 boxes, $25.57 for 4 boxes and $31.96 for 5 boxes

May I order single serve and retail ground coffee in the same Coffee Club automatic delivery order?

Because the ground coffee and single serve options are priced differently, you cannot mix and match them in one order. You can create two separate automatic delivery orders – one for ground and one for single serve.

Can I add regular products and automatic delivery products to the same order?

In order to process the monthly automatic delivery charges properly, you cannot combine an automatic delivery order with other products.

Can I add more than one automatic delivery to my cart at the same time?

You can only place an order for one automatic delivery at a time.

What payment methods are available?

Paypal, Visa and MasterCard are accepted methods of payment.

When does the monthly payment happen?

Payment occurs every thirty (30) days from the date you place your first order.

What happens if my payment method is declined?

If your payment method is declined during checkout you will be asked to check your payment details or enter an alternate form of payment. If your payment method is declined on a recurring automatic delivery you will receive an email with instructions on how to reactivate your automatic delivery.

How do I cancel my automatic delivery?

To cancel your automatic delivery, log into NewEnglandCoffee.com, visit the My Account Page and find the “Automatic Delivery” section of your account. You can cancel your automatic-delivery from there.

Is there a penalty for canceling an automatic delivery?

If you cancel your automatic delivery within thirty (30) days, New England Coffee reserves the right to charge you full price for your most recent order.

Can I edit my automatic delivery subscription?

To edit your automatic delivery, log into NewEnglandCoffee.com, visit the My Account Page and find the “Automatic Delivery” section of your account. You can change your payment method and change your delivery address from there. If you need to make any other edits to your subscription please contact New England Coffee directly at consumerrelations@necoffeeco.com, or cancel your subscription and create a new one.

What If I made the automatic delivery order in error?

Please contact New England Coffee directly at consumerrelations@necoffeeco.com

Can I apply a sale, coupon code, or other discount towards an automatic delivery?

Automatic deliveries receive 20% off. Other coupons/offers cannot be combined at this time.

How can I check on the status of my monthly order?

Log into your account to check on the recurrence of your automatic delivery order. Additionally, when your monthly order ships you will receive an email with a tracking code.

What if I don’t see my favorite flavor available?

The most popular products are currently available for automatic delivery. If you don’t see your favorite flavor, please contact consumerrelations@necoffeeco.com