Frequently Asked Questions

There’s quite a bit to learn about the art and craft of roasting coffee. Select the topics listed below for answers to common questions.

Decaffeinated Coffees

How is the caffeine removed from coffee beans?
Our decaffeinated coffees are produced by a direct solvent process. The green beans are softened by steam and then flushed with methylene chloride to remove 97% of the caffeine. The methylene chloride is then drawn off, the beans are steamed a second time and then dry heated to evaporate almost all solvents. Methylene Chloride is a solvent used in both the direct and indirect decaffeination methods. The methylene chloride process is thought by some in the coffee industry to maintain coffee flavor better than other processes. Based on extensive research data, the U.S. Food and Drug Administration (FDA) has determined that methylene chloride is safe for use in coffee decaffeination. While the FDA regulation allows up to 10 parts per million (ppm) residual methylene chloride, actual coffee industry practice results in levels 100 times lower than this amount.

Is there any caffeine in decaffeinated coffee?
A coffee must have at least 97% of its caffeine removed to qualify as decaffeinated coffee in the United States. Each five-ounce cup of decaffeinated, therefore, contains less than 5 milligrams of caffeine.

Do you sell Water Processed Decaffeinated coffees?
We offer Colombian Water Processed Decaffeinated coffee. To order, please contact your sales representative directly or complete an online form to reach a member of our sales team by clicking here.

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Flavored Coffees

What are flavored coffees made of?
The flavors we use are classified as Natural & Artificial. This combination enables us to make the best flavors. They are composed of ingredients which the Food & Drug Administration has deemed safe. The ingredients include essential oils and other plant derivatives as well as aromatic flavorings. All of our flavored coffees are sugar-free.

Do the flavors contain fat, cholesterol or calories?
All edible items present some caloric value. But the flavors in our coffees offer so little (less than one calorie per cup) as to be inconsequential. The flavors are essentially non-nutritive and don’t contain fat or cholesterol.

Do they contain sugar or alcohol?
Most of our flavors are free from sugar and alcohol although some of our chocolate flavors may contain nominal amounts of either or both. They are used as a manufacturing aid in the natural cocoa extract which we occasionally use in these flavors. The amount of sugar or alcohol which ends up in the cup is too small to be readily measured and is of no dietary significance.

Following is an article from Prevention Magazine which confirms that liquid coffee flavors are essentially non-nutritive.

“Gourmet Coffee is ok for diabetics”

Ever wonder what goes into the various flavored coffee beans or ground coffees you see in stores?

The boxed-coffee blends all list their ingredients, but gourmet shops that grind the coffee beans for you rarely provide this information. So we checked with 2 major flavoring manufacturers: neither uses sugar in its formulas. Even if they did, only 0.05 percent of ground coffee is added flavoring – a dose too small to make a difference. The American Diabetes Association says that people with diabetes should have no problem with any food or drink that contains less than a teaspoon of sugar (or any other caloric sweetener, such as honey or molasses) per serving. And this includes ground gourmet coffees.

Is there any lactose in your flavored coffees?
No, there is no lactose in any of our flavored coffees.

Are your flavors Kosher?
Coffee by its nature is Kosher. Additionally, all our flavorings are certified Kosher.

Is there gluten in your flavored coffee?
No, our flavored coffees do not contain gluten. To view our Gluten Free Documentation, please click here.

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Where do New England Coffee beans come from?
We use coffee beans from all over the world. Our beans come from countries such as Colombia, Costa Rica, Sumatra, Indonesia, Ethiopia, Guatemala, Brazil and Hawaii. Our beans are exclusively 100% Arabica which is superior in cup quality to the other principal commercial coffee species. They are then roasted and ground in our Malden facility.

What is the difference between Arabica and Robusta beans?
There are two basic categories of coffee: Arabica and Robusta.

Arabica beans (named for the Arabs) are considered to be of much greater quality and taste than Robusta beans. Therefore, at New England Coffee, we only use 100% Arabica beans. Arabica beans are more flavorful and aromatic and have a sweet, acidic taste. They have less caffeine (about half the amount found in Robusta) and are predominately grown in higher elevations. These beans are extremely delicate and are threatened by, direct sunlight and disease – making them more difficult to grow and harvest. These hand-picked beans account for 75% of all world coffee production.

Conversely, Robusta beans (named for their hardiness) have a strong, harsh, and bitter taste. They are grown in low altitudes and are much more resilient and disease-resistant that Arabica beans. These machine-harvested beans are mostly used in instant coffee and commercial blends.

Do you sell whole bean coffee?
Yes, we do offer whole bean coffee. To order, please contact your sales representative directly or complete an online form to reach a member of our sales team by clicking here.

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Seasonal Coffees

How should I proceed if I’d like to order your seasonal coffees?
During the holiday season Eggnog and Gingerbread Cookie coffees are available while supplies last.

Eggnog Coffee: October – December
Gingerbread Cookie Coffee: November – December

Pumpkin Spice, Cinnamon Sticky Bun, Apple Strudel, and Blueberry Cobbler were formerly seasonal coffees, but due to overwhelming popularity, they are now offered year-round. To order, please contact your sales representative directly.

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Fair Trade Coffee

Do you offer Fair Trade Coffees?
We offer six Fair Trade coffees. Our Fair Trade coffees are certified by TransFair USA, a non-profit organization advocating economic independence through fair pricing. To order these coffees, please please contact your sales representative directly or complete an online form to reach a member of our sales team by clicking here.

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Are your coffees certified Kosher?
Yes, all of our coffees are certified Kosher by the Rabbinical Council of New England.

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Do any of your coffees contain nuts?
No, none of our coffees contain nuts including Hazelnut Créme.

Do any of your coffees contain wheat?
No, none of our coffees contain wheat or wheat products and this includes Gluten.

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Envelope Teas

What are New England teas made of?
New England Teas contain a fine blend of Orange Pekoe and Pekoe Cut Black Tea.

Do the flavors contain fat, cholesterol or calories?
All edible items present some caloric value. But our teas offer so little (less than one calorie per cup) as to be inconsequential.

Are your teas Kosher?
Yes, New England Teas are certified Kosher.

Is there gluten in your teas?
No, our teas do not contain gluten.

How do you decaffeinate your decaf teas?
Our decaffeinated teas are made with naturally decaffeinated Orange Pekoe and Pekoe Cut Black Tea tea.

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Coffee Packaging

What materials make up the New England Coffee packaging?
For over 90 years, New England Coffee Company has been dedicated to providing the highest quality, richest tasting coffee possible to our loyal customers. In order to continue meeting these goals we use the highest quality materials available in packaging technology. These materials contain three different materials: Polyester, Foil and Polyethylene. The Polyester is used as a barrier for oxygen; the Foil as a barrier for oxygen and light; and the Polyethylene provides a barrier for moisture and as a sealant for the bag. Without the barriers these materials provide New England Coffee could not maintain the standards quality that have guided our business since 1916.

To date, there is not one material that will do all of this and the three different materials that are used cannot be separated because they are co-mingled, making recycling very difficult.

New England Coffee fully supports the ongoing efforts of the packaging industry to develop a more environmentally-friendly material that will protect the flavor and freshness of its products.

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Servicing Equipment

I am having trouble with my coffee equipment, who do I contact for help?
Our highly trained and qualified service department is available by phone 24 hours a day / 7 days a week: 1-800-225-3537.

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