We’ll be happy to answer any questions you may have about your order. We also welcome any thoughts and comments that you may have in regards to your online shopping experience, our products, and the New England® Coffee website. We can be easily reached by telephone or e-mail.
We currently accept MasterCard, Visa and PayPal for online orders.
Orders are normally shipped Monday through Friday, excluding holidays. Please allow 3-5 business days for order processing.
To help plan your holiday shopping, please note the following holidays during which there will not be any ground service (pick up or delivery) available:
To ensure that your packages are shipped in the most efficient manner, we offer standard shipping service via USPS. Standard ground shipping is available to all 50 states. Delivery is typically made within 3 to 5 business days within the continental United States, excluding holidays, after the order has been processed.
For Alaska, Hawaii and APO/FPO/DPO addresses, separate rates apply, and standard shipping delivery will range from 6 to 10 business days.
For package delivery status inquiries, please contact USPS with your tracking number provided in your order conformation email. New England Coffee is not responsible for lost or stolen packages.
Shipping rates are based on your order total. It is automatically calculated at check out.
We have a maximum shipping weight allowance of 60 pounds per order.
Up to $25.00
$25.01 – $30.00
$30.01 – $40.00
$40.01 – $50.00
$50.01 – $75.00
$75.01 – $100.00
$100.01 – $150.00
$150.01 – $250.00
$250.01 – $1000.00
(to continental United States)
(to Alaska & Hawaii)
Please note that shipping rates are based on cart totals prior to any coupons or discounts being applied.
We do not ship internationally at this time.
We will notify you via email when your order ships. This message will include your shipment tracking number. Simply click on the link in the e-mail for up-to-the-moment shipping status.
Please contact us within 14 days of the original order date, should the order be damaged or include the wrong item(s). Your account will be credited when the merchandise is received by our warehouse. Our return policy does not allow for refunds on products returned after this 14-day window. Please note: Shipping charges are non-refundable.
New England Coffee does not offer additional discounts on large orders of a single item or on large orders of many individual items. In addition, we reserve the right to limit quantities on orders placed by the same account, on orders placed by the same method of payment, and on orders that use the same billing or shipping address. We will notify you if such limits are applied. New England Coffee reserves the right to prohibit purchases of any merchandise to resellers. Resellers are defined as a company or an individual that purchases goods with the intention of selling them rather than using them.